FINE PRINT

Shipping Information

Nothing here arrives in a box. FRAMEDOCK GAME CLUB sells on-site gaming time in Sydney, so “delivery” only means how your booking and any prepaid pass reach you — all digital, all instant.

Nothing to ship

FRAMEDOCK GAME CLUB does not sell physical goods, so there is genuinely nothing to post. We do not sell or courier hardware, discs, merchandise or gift boxes, and you will never be given a tracking number or asked for a delivery address. What you buy is time on a station in Sydney, redeemed in person on the floor. This page exists because a shop normally has a shipping page — ours simply explains why yours will always be empty of parcels.

How "delivery" works here

The only thing that ever "arrives" is digital and instant: a booking confirmation, or a prepaid pass code, sent to the email address you gave us. There is no post, no waiting for a van, and no delivery fee. When you book, you are reserving a seat; when you turn up, the seat is the delivery. Everything between those two moments happens over email.

Your booking confirmation

Send the booking form and we email a confirmation to the address you gave, listing your room, date and time block. It usually lands within a few minutes and, on a busy floor, within the hour. If it has not appeared, check your spam or promotions folder first, then email the desk and we will resend it. A booking is only firm once that confirmation reaches you, so please wait for it before you set out.

Prepaid passes

A prepaid bundle of hours is issued as a code tied to your name and email and sent by email straight after purchase — again, instantly and with nothing to ship. Quote the code at the desk on any visit and we load the hours onto your session. Codes do not need to be printed; showing the email is enough. If you lose the email, we can look the code up from your name and address.

International and interstate visitors

Because there is no physical product, there are no shipping zones, customs forms or overseas postage to think about. Wherever you book from, the confirmation reaches your inbox the same way. The one thing that cannot travel is the seat itself: to use your time you need to come to 400 George Street, Sydney, in person during opening hours.

If something goes missing

No confirmation, or a code that will not load at the desk? Email [email protected] and we will fix it on the spot. Because it is all digital, there is nothing to trace through a courier — we simply resend the email or correct the record. You will never be left waiting on a parcel that does not exist.